Shipping & Returns

INTERNATIONAL SHIPMENTS

 ・Worldwide shipping by Japan Post.

・Special shipping requests can be made on an individual basis.

・All shipments with a tracking number.

Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information.

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@call-moon.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.